SECOND ATTEMPT ****** manager who bends the rules for certain customers

I have not had a response from my last complaint!!!

please see below

On Saturday the 16th of December, after spending a significant amount of time in hospital, we decided to go Nando's Northmead as a treat to the family and to rekindle over a meal, 3 families in total ordered and payed separately but sat at the same table... as mentioned my son aged 3 YEARS OLD had an operation and was told that no spicy food or carbs as that will irritate his tummy. when we were placing our order, I asked if the kids chicken strips and chips will be able to be made without any basting, I was advised that even though there WONT be any sauce or basting, its made on the same grill as everything else. not wanting to take any chances I asked the cashier if I could buy KFC next door and allow my son to eat in the restaurant, the cashier said it was fine, and she will give me a plate to put the KFC in... upon consulting my 3 year old, he didn't want chicken (as this was his staple diet not by choice) he wanted fish, I then proceeded to buy him a piece of fish for him to eat, once I rejoined the family, the manager of the store named Jerome came to the table and said other outlet foods was not allowed in his store, I told him about the information received from the cashier and he insisted that my 3 year old son must close his food and not eat it at the table or in his store... I was shocked at this, I asked him to please look at the table, there was over R1500 worth of nandos on the table and ONE PIECE of fish, he then in turn said there was a disclaimer, when I asked him to show me where the disclaimer was, he looked around the store and said no the disclaimer is not put up as yet... I again asked him to please bring me a plate so that I could take the fish and put in on a plate and discard the other franchises packaging, Jerome then responded that he isn't allowed to allow me to do that, because h had made a promise to other customers that fish wont be eaten in his store. I then asked him to contact the person above him so that I can resolve this issue, I was then told that Jerome reports to the GM and when I asked that the GM be contacted, he said because it was after 7pm the GM will NOT ANSWER his phone... I told Jerome that I'm not going to argue with him and I asked my son to put his food in the packet and he will eat at home... few minuets after I told my son to put his food away, another customer walked in. a husband a wife and a child roughly the same age as my son. this other family came in with a ROMANS PIZZA which was for the child... to my dismay and disbelieve Jerome allowed the patron to sit in the restaurant and eat both the Romans pizza and Nandos. I confronted Jerome about this and he said that he did NOT see the family with the Romans Pizza... I then showed him to which his response was, he did not see it, so it was fine for them to eat the pizza in his store... all this after making me tell my son to put his food away.... I have asked Jerome, how is it that he treats me one way and treats another customer in another, I asked is this a racial issue? because I am indian, and the other couple was of African decent? I asked him how can FISH NOT BE ACCEPTABLE BUT PORK IS? considering that Pork is more often not allowed than fish... needless to say I am disgusted... being a long standing Customer of not only Nando's but Nandos Northmead I refuse for this kind of treatment... Please follow up, employee Maxwell who has served me at that nandos store for over 16 years, came to the table with the manager to try and resolve the issue. to which Jerome told Maxwell to leave the table and he had no right to make a decision like that... Maxwell served me for over 16years, employee Sonto has served me for over 16 years. and for the GM to NOT take calls after a certain time, shows to the consumer that managers like Jerome can just run your reputation to the ground... please provide me with an email address, as I have pictures, and videos to support my claim... a large family supper was ruined because Jerome wanted to maintain that is his store and we must dance to his music...