1 reviews | Active since Nov 2013
Rude servers and cold food
I have been to the Benmore Gardens branch 3 times and decided that enugh is enough,. Every single time the food is cold and the staff is rude. The last time I went with a friend and we were placing our orders separately. The waitress was very rude saying that she couldn't mix sauces for us in the most abrupt manner. She gave us attitude throughout and then wouldn't serve me, instead summoning the customer behind me. When we did get the food it was, of course, cold and the service and temperature was no better later in the week when I went with my sister. As a loyal customer who usually loves Nandos I find this very of putting. I'm not asking for the same service that I would receive in a 5 star restaurant but I'd at least like to be confronted with cordial staff and food that is actually pleasant to eat considering that I've paid for it.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)