SM
Siyabonga M

1 reviews | Active since Mar 2016

25 Mar 2016, 12:52

Rude manager, out rightly dismissed our complaint

On Thursday 25 March 2016, we bought a full chicken meal from Nandos Sarnia Paradise Valley, Pinetown for 2 ppl. We both had two pieces and left the rest for breakfast. The pack was kept sealed in the fridge. Today 26 March my wife find a green fly stuck inside the rib cage of the same chicken. The fly looked cooked along wit the chicken! I called the store and spoke to Cindy Pillay the Manager and explained my grievance to her. She didn't even give it a thought but instead told me the store wasn't responsible for serving us unhygienic food and further told me that she didn't care if I were to escalate my complaint to her superiors. She was Rude and dismissive, I realised that some Nandos employees dont care about their customers nor their health. I encourage everyone staying around Pinetown not to buy from Nandos Sarnia Paradise Valley. More than the fact that their was a fly in my food but to be told off by a manager the way Cindy Pillay did really hurt. I'm not one to complain but this was just too humiliating. I hope Nandos South Africa looks into this matter because this store and it's manager has the potential to kill a good franchise brand.

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Replies (1)
Nando's
Nando's's reply29 Mar 2016, 08:57
Official
Hello SGmkhize,

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you as soon as possible.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)