ZD
Zanele D

1 reviews | Active since Jan 2015

25 May 2016, 14:24

Rude Manager

<p>On Sa****ay the 21st of May at Midway Mews I got the most disgusting service from the manager of Nandos Midway Mews, his name Tendai. I came in and wanted to use the Entertainer App I redeemed my voucher and when it was the merchant(Nandos Midway Mews) turn to enter their pin the manager went to get it took extremly long when he finally came to put in the pin it was incorrect. He then proceeded to tell that it is incorrect and there is nothing he can do about it, his exact words were it's not his problem. I had basically alredy redeemed my voucher I got very upset and told him to call head office and get the correct pin. After another long wait he came back with the correct pin and realised that he was absolutely rude and kept apologizing. I even wrote a review on their feedback on the slip and no one has contacted me</p>

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Replies (1)
Nando's
Nando's's reply26 May 2016, 08:45
Official

Hi Zanele,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)