Rude and Disrespectful Behaviour

Can someone please explain to me since when you cannot call a Nandos store to place an order?! I am fully aware that they now have a call center through which you can order but since when can someone at Nandos blatantly tell you that you cannot place an order through the store?????? This is what I got told today by Dudu (if that even is her name) who works at the Nandos Menlyn Park on Garsfontein in Pretoria. What bull**** is this???!!! Her pathetic excuse is that the store is busy?! So you turn a customer away?!!!!! This is my 3rd complaint about Nandos!!!! How many more Operational Managers do I need to speak to before the staff in the stores listen?!?!?!