RB
Riaan B

1 reviews | Active since Jul 2018

18 Jul 2018, 11:43

******* wraps from Nando's Festival Mall

Ordered Via Mr Delivery 2 wraps from Nando's Festival mall. The most disgusting food i have ever had. What an absolute waste of money. FIRSTLY the food wasn't prepared in time, which would've been fine if the food was on par. To my disgust i open the paper bag containing my 2 freshly ordered wraps. Initially i thought, oh maybe Nando's offer to deep fry your wrap in cold oil. Really Nando's? The chicken is suposed to be Grilled. where does the oil come from? my Pulled chicken wraps did not even contain Cheese. What an absolute waste to order ******* food from Nando's festival mall. I frequent Nando's weekly but after this experience that would not be the case anymore.

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Replies (2)
Nando's
Nando's's reply18 Jul 2018, 15:05
Official

Dear Riaan,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)

RB
Riaan B's update18 Jul 2018, 15:43
Reviewer Update
SMS with a unique reference nr? wow. Great feedback