DD
Dee D

1 reviews | Active since Dec 2017

15 Dec 2017, 21:43

Rotten service

I had the worst experience ever with Nandos in Ormonde Johannesburg. I normally order from Nandos at Southgate value mart but they also have been very horrible. How on Earth does a person that stays 15 min away from Nandos wait for their delivery for 2 and a half hours? After numerous calls wanting to find out whats happening i was told that a follow up would be made with one of the drivers and that i would be called back but the guy i spoke to didn't bother getting back to me. I've had to deal with getting wrong orders on more than 3 occasions and just let it go but now, this is totally unacceptable. I was told the order would take 45 minutes, my kids were starving and got irritated. Really why offer the service if you cant deliver?

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Replies (1)
Nando's
Nando's's reply16 Dec 2017, 18:26
Official

Good Day Dee

Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.

Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.

All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.

Kind Regards

Nando's Customer Care