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We Ordered food from Mr delivery and waited about an hour for the food. When the food arrived we gave the driver cash money and after he left we checked the food only to find out the hole order was not there. I made contact with Nandos where it was explained this happens a lot to there customers as Mr Delivery signs after checking there parcels at Nandos. I made contact with Mr delivery and explained this is unacceptable as I placed the order 2 hours and 30 minutes ago and still waiting for feedback. I was then told by Lynn Robertson that they can refund me, but only via bank account. Firstly my refund was R 55.00 for missing items as she still debated that we not suppose to get chips with half chicken and I told her i have the owner of Plumstead Nandos on the other line that confirmed it comes with chips. I refuse to take a refund via bank account as they took cash and the refund is bank charges meaning I am not going to see the refund value due to bank charges. They don't trust there staff to deliver cash refunds, but trust there staff to collect cash payments (REALLY how stupid). I will never order any food via Mr delivery as they are always a disappointment as i have seen more complaints via HP and word of mouth. I will be taking this matter further as i am not happy with there solution I don"t want freebies give whats due to me, stop with your ******ies and give customers proper service as we pay for things not for you to *****.