****** by staff
<p>Good morning Afternoon,</p> <p>On the 28th May 2016, at 21:54 I visited Nandos on Sparks Road, Overport, Durban. I ordered a meal consisting of a full chicken and a quarter chicken which came to R174.40. I requested to put R100 on my card, and let a friend pay R74.50 cash. Unknowingly I was charged R174.50 on my card, and my friend was still thereafter charged an extra R74.50. I do not have the receipt from Nandos, though I do have the credit card receipt (***). I would not like to label this as being ****** and I hope this was an honest mistake and can get refunded my money somehow as I am a student and do not have adequate transport to take me back to that Nandos to explain what had happened. It is very easy for people to take money, but it is not easy to make money, even if small amounts as I am a student on a budget. I hope this complaint is looked into and something can be done.</p> <p>Thank you, <br />Raihaan.</p>
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Nando's's replyOfficial
30 May 2016, 06:03There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
Best regards,
Nando's's reply30 May 2016, 06:03
Official
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
Best regards,