dP
doneven P

1 reviews | Active since Apr 2012

19 Feb 2017, 21:43

Restuarant or fly breeding facility?

<p>Being a regular Nandos patron, I often frequented the Florida road one to enjoy a meal up until 2 months ago when it became quite clear that there was a fly infestation. So from then till last Friday, I would make my way to the Broadway branch and as always, left very satisfied with my meal.</p> <p>The past Friday, for convenience, (I live close to the Florida road branch) my wife and I decided to have a meal there again thinking they would have taken steps to alleviate this problem.</p> <p> </p> <p>I was disgusted yet again with the amount of flies, sitting on our rolls, chicken and chips. The store was utterly quiet and people that I know, have vowed never to go back there as Nandos is by no means affordable these days (take a look at the comments on the ad for the chicken , chips & juice on your facebook page) so if we/they have to swat flies instead of enjoying our/their meal, we clearly at the wrong place.</p> <p>How is it possible that the owners are doing nothing about this??????</p> <p>Take a look at the footage from your cameras, its no secret that the flies are a serious problem.</p> <p>A complete ripoff as we never got a chance to peacefully enjoy our meal.</p> <p>Please address this problem because by the looks of things, those flies are going to close you guys down.</p>

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Replies (1)
Nando's
Nando's's reply20 Feb 2017, 09:11
Official

Dear Doneven

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (encluding public holidays)