1 reviews | Active since May 2010
Repetitive bad service from Nandos Cresta
<p>To whom it may concern</p> <p> </p> <p>I am an avid eater of Nandos and my company has recently started using order in. The most convenient Nandos for me to order from (Parktown) which is the branch I always buy from when at work is not on order in so when I am closer to Cresta I usually use order in to collect from there (4 times since 09/03/2017) and everytime I have placed an order from that branch there has been some sort of issue with orders being incorrect even though the slip shows the correct meal that was ordered. Today i placed an order with order in (10:00) and when i arrived at the store i was informed that they did not have power to cook (even though the store and the rest of the stores around it did have power and were trading), I am sure the chicken is also cooked on gas but thats besides the point. Order in did send a notification for collection in 75 minutes but i did not see this until i had arrived. I arranged with the manager to have the meal delivered to my office 3km away as I had to get back to work and he said they should start trading at 11 and the meal will be delivered shortly after. I called the store at 11:45 to find out if the meal had left yet and they advised that the food was ready but they were waiting for the driver to come and collect. </p> <p> </p> <p>Two and a half hours later and I am still wating to eat my schicken. Dont mean to be annoying like Steve from beep bank but someone really needs to sort that stores service out. </p> <p> </p> <p>Please try get Parktown added to order in :)</p> <p> </p> <p>Regards,</p> <p>Lee</p>
Dear Lee,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)
Dear Lee,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)
