Repeated Portion Issues & No Customer Service Response

Good day

I am following up on the complaint I submitted via Facebook on 28 August 2026 regarding my experience at the Bothasig Nando’s.

I have still received no response or feedback whatsoever from this store.

My original complaint was about receiving what appeared to be only half of a chicken breast, which I have experienced more than once at this particular branch. I also attempted to contact the Bothasig store immediately after my visit, but nobody answered the phone as usual.

I find it extremely disappointing that, after taking the time to report the matter and provide photos as evidence, I have not even received the courtesy of a response from Customer Care.

At this point, I would appreciate this matter being escalated to someone who can actually investigate the branch and provide me with a proper response.

Please confirm that my complaint has been received, advise me who is dealing with it, and let me know what action will be taken regarding the repeated portion issue at the Bothasig store, which previously i have complained to them via email.

I look forward to receiving a response rather than having to repeatedly follow up on a complaint that should have been addressed in the first place.