REALLY DISAPPOINTED

On the 3/08/2015 I put a complaint against Nandos because I was not happy with the meal I received on the 1/08/2015.The meal was dry and had barely even been touched with sauce,it had no flavour or spice.The manager contacted me on the 4/08/2015 and told me that he was sorry about it and that I should come and see him when the store reopened after their renovations.On the 26/09/2015 I went to the store,a week after they reopened and I was told that the manager that I spoke to moved to the phoenix plaza branch and that the current manager would contact me.She did phone me the next day and said that she would contact the previous manager and get back to me as my order was large.She had told me I should have gone back to the store to show the manager the meal if im not happy with it as the staff have been trained,it is not my job to ensure that the staff at nandos is doing their job.There should be procedures in place to check on the food leaving the kitchen and store.I must use my fuel to go back to the store,Nandos is not cheap.I am still waiting for her to get back to me its been almost a month now.I am really disappointed it doesn't take this long.Nandos has just lost a customer.