1 reviews | Active since Apr 2012
Really Bad Food With Really Bad Service
Hi Nandos Team
I am really dissapointed with the service I received on the 06/09/2017 and the quality of the food at Nando's Trade Route. We had the food sit down in store.
The food arrived cold and there was no sauce. The chicken was dry. We than send the food back. When the food came back, the food was still cold. They basically just put cold sauce on the food. There was no butter (they told us they don't have no butter at all), no cutlery and no serviettes. The service was bad, like the staff had a don't care attitude. This is really worrying since the store was quiet at that time.
Please find slip attached.
An email has been send to Nando's on the 06/09/2017 but received no reply
From: Hemal Rajput Date: Wed, 06 Sep 2017 at 20:39 Subject: Complaint - Nandos Trade Route To: **********
Good Day Hemal,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
Chad Derbyshire
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)
Good Day Hemal,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
Chad Derbyshire
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)
Good Day Hemal,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
Chad Derbyshire
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)
Good Day Hemal,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
Chad Derbyshire
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)