1 reviews | Active since Dec 2012
RE: Not sure which is worse, the ignorance or the arrogance of Nandos
Good Day
I don’t know if I will receive any response or form of customer service, however I will send this off anyway before I post it on social media. I am very disappointed with Nandos, I have been a loyal customer for almost 20 years, and after all this time, I have now just about had enough of the poor service and poor quality.
I Ordered from Nandos Croydon 2 weeks ago, and went to fetch order during work time because the delivery service is so unreliable and delayed, I could not wait as I had meetings, and just enough time to pop out and get my order, and my order was missing the chips, I contacted the store as soon as I noticed it was missing and raised that it was missing, the person who I spoke to said that someone would bring my chips through to my office, and I would be contacted by the restaurant manager in this regard, FYI- a small chips is R24.95 (which used to the price of a meal at Nandos, and is still the price of some complete take away meals just for some other take away places just to give context as to how overpriced Nandos is and what it means to Omit a simple thing like chips from a customer’s order.)
Today I placed an order for delivery at 11:00 am so as to avoid the lunch time rush, so that my colleague and I could eat in a reasonable time as we have meeting booked throughout the day, the order was messed up by the Croydon store and at 13:20pm, we (3 of us) have still not received our food nor a decent explanation or indication of time to wait for the order.
We have in the past, had many items missing in order, and instances whereby the order has been processed incorrectly, and details have been ignored.
I am going to start discouraging my friends and family from buying Nandos, as it has become expensive and the quality of service and food has deteriorated severely. Given that this has impacted 3 people, we have all agreed that as a business we will discourage use of Nandos within our Offices as it is inefficient, and does not deliver on time.
Not sure which is worse, the ignorance or the arrogance of Nandos for having not had the decency to apologies or make it a priority to rectify an incorrect delivery, which resulted on their side, either we as customers have high expectations of standard, or Nandos does not have any.
Good day Adith
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)
Good day Adith
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)