1 reviews | Active since Dec 2020
RAW CHICKEN FROM NANDO'S CASTLE GATE!!!!!!!!!!
On the 11 December 2020, we ordered 4 chicken burger meals via the Nando's app linked to my wife. This branch was Nando's Castle Gate(newly opened). Order number #2667/5487. All 4 burgers were completely raw. I have pictures of this to prove it was. We could not return the burgers to the store as we were already on our way to our holiday vacation.
3 of the people that have eaten these burgers are extremely sick with fever and diarrhea as a result of eating raw chicken. Could be salmonella poisoning. Which is highly dangerous and it is in serious breach of health code violations.
We have tried reaching out to Nando's complaints (have reported this on the app and via ***) all has been futile.
Firstly I find this totally unacceptable for a chicken outlet to serve raw chicken, secondly salmonella poisoning is very serious and could result in death.
How can a franchise not get back to this complaint, it is very disturbing how much Nando's actually cares about its customers.
If Nando's does not have the decency to address this serious health code violation. I will be taking this to social media platforms as this is a serious complaint where Nando's are not taking this seriously.
I expect this to be addressed and also for this store (Nando's Castle Gate) to be taken up.
We are extremely worried about the people who are ill as a result of eating raw chicken.
Come on Nando's you can do better than this and at least address this complaint
If my complaint is not addressed timeously within this week I will be taking this to social media!!!!!!!!
Highly disappointed Rathishan
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
My wife has been in correspondence with Nandos castle gate brokers but since February 2021 there has been no reply.
If this is not resolved I will have no other option to take further action and report this to the relevant authorities.
Your angry clients
Rathishan and Priyaa
My wife has been in correspondence with Nandos castle gate brokers but since February 2021 there has been no reply.
If this is not resolved I will have no other option to take further action and report this to the relevant authorities.
Your angry clients
Rathishan and Priyaa