1 reviews | Active since Apr 2017

20 Apr 2017, 13:42

Raw chicken

<p>I bought a quarter chicken meal and found my chicken wasn't cooked fully. I told the waitress. She called the manager. He just came, didn't greet or apologize for the uncooked chicken, took the plate away. Someone else brought it back. Still no apology, nothing. I finished my meal without anyone coming to apologize for the error or check if it was okay after they had tried to fix it. I'm bitterly disappointed at the lack of customer service!</p>

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Replies (1)
Nando's
Nando's's reply20 Apr 2017, 17:22
Official

Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.


Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.

PERi-PERily yours,


The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)

Best regards,