Raw and unappetizing food

On 29 Aug i bought food from the rosmead ave outlet......on wanting to eat, the chicken was raw and the other food looked totally unappetizing, a far cry to what it looks like in their marketing pics which is misleading and **** as well as someone fell ill as a result of eating the raw food....30 August a complaint was logged......nando's said they'd look into it and someone from the outlet called me and said that due to food contamination their customer care will deal with this, they'll call me.....no one called.....3 September a follow up done with them and was told matter is resolved, this was untrue as no one contacted me....later on i received a call and a new case was opened and I was told it would take between 7-10 days....if I don't hear from them I can follow up..... on the 27 September i called and was told that the person dealing with the matter was on a call, going to a meeting at 2, will call me afterwards....no call received from nando's....i called the area manager Nerina and complained to her that no came back to after my last follow up.....she said she would look into the matter.....to date I've not heard from either Nerina nor the customer care people....bith titles fall far short of what their role should stand for.... the food and post purchase is shocking to say the least....i trust that nando's would humble themselves, put as much effort into responding to a complaint like they do with their advertising.....i would recommend that they all attend customer service workshops on how to treat their customers....i await their response.