RM
Ruth M

1 reviews | Active since Apr 2017

04 Apr 2017, 12:30

Rat in restaurant

<p>On the 16 Feb 2017 myself and some colleagues went to Nando's sandton for lunch. The next thing we know there was a rat running around and customers put their feet on top of tables. The Indian female manager came to apologise but it was not good enough, what is happening in the kitchen if there are rats on the floor. I just left my food as i was disgusted. </p>

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Replies (1)
Nando's
Nando's's reply04 Apr 2017, 19:12
Official

Dear :Ruth Molekoa

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team