Randontein Nandos no care in the world

This is not the first time complaining about service from Nando's Randfontein. I placed online order via mobile app at 18:35. Got a message saying store received my order 18:35. ETA for delivery showed as 19:20. We received our meal 19:50. I asked the delivery guy 3x times if all our food was inside the bag where he confirmed everything was inside and it was double checked. It even had the sticker on saying "Quality checked to perfection". How was this checked as not everything i ordered was in the bag??? Maybe the one that checked it needs to go back to school to learn to read and count. You as a "checker" has one job and cant even do that ???? The food was cold . Chips wasn't even nice. Soggy! Like I said. This is not the first time not receiving all our food we ordered. Happened numerous times. I phoned the store and spoke to the manager at 19:52. She said sorry but seriously you couldn't even hear any empathy. I'll suggest maybe sending Nando's Randfontein staff for training and maybe empathy training also. MY food they messed up arrived at 20:33. This is basically 2 hours from ordering food. When talking to the delivery guy he turned around and walked away while I was talking to him. Again no care in the world. Food was paid for why should they care?? I do not want the manager of the store to phone me. Don't have anything to say to staff that don't know where their salaries come from. I wan the owner of the shop and also the Operational Manager of Nando's to phone me otherwise I WILL be going to ALL social media sites with this pathetic service and then we will c how many other people also experienced the same story. I think next time I will order food and only pay half the money and while delivery guy is talking to me trying to get the money I will just turn around and go into the house. We will c how Nando's likes that . This is what they doing to us customers.