****** ATTITUDE FROM MANAGEMENT

On Saturday 31-10-2017 I visited Nando's in Gallo Manor at the 90degree shopping centre.

I was assisted by a teller who identified himself as "Gardner"

Gardner could not assist me with simple questions on the menu items from Nando's and after my order was taken, he did not go through the standard verification process of the order before the teller finalises the order.

The invoice was printed and I paid for the order without any problems. I proceeded to check my invoice to validate that my order was correct because the total amount was unusually low.

I established that Gardener botched up the entire order. Some of the errors on the order made it very clear that he intentionally processed my order incorrectly. I am of this opinion because he did not bother to verify my order with me before printing the invoice.

I politely informed him that the order is incorrect. He rudely responded and asked me what is wrong. I placed the invoice on the counter and illustrated some of the items which were incorrect and advised him that some items are not on the invoice.

Without any notice, Gardner turned around and walked away leaving me confused. A short while later a lady by the name of Sharon presented herself. I asked her who she is and she abruptly stated that she is the Manager and arrogantly asked me what is my problem.

I asked he if Gardner informed her what was wrong with my order and she said no. I asked her were Garner was because I explained to him at length what was wrong with my order and all I am expecting is that it is corrected on the till so that I could get the meal for my family.

Sharon said that she does not know where Gardner was. As she said this, he appeared next to her and I asked her to call him so that he can explain to her what I advised him to save me the frustration of going through the entire matter again. Garner heard this discussion but failed to come and explain to Sharon what he did wrong.

Sharon was speaking to me as if I was an invalid or a child. She came across as distinctly ****** and gave an absolute damn on simply correcting my order. Sharon instead continued to argue with me and back Gardner instead of simply identifying what was wrong with the order, correct it, reprint the invoice, and let me have the meal for my family.

The frustration continued with Sharon clicking her tongue in a manner which suggested disrespect and disregard for being a customer at Nando's. I eventually asked her to please refund me and I will go to another Nando's because my children wanted to eat Nando's as their preferred takeaway.

Sharon initially refused to refund me. I eventually started to raise my voice and Sharon eventually conceded to refund me, only after other customers walked into the restaurant.

I asked Sharon for a pen so that I could write down her name and that of gardner because I was intent on raising a complaint to Nando's head office / customer service department. Sharon bluntly advised me that they dont have pens and simply walked away from me.

I once more started to raise my voice until another employee appeared and handed me a pen, but only after the noticed me writing the names of Sharon and Gardner on my mobile phone.

It is worthy to note that i recorded most of the confrontation on my mobile phone.

I live no more than 1km from this Nando's franchise store. I had to drive all the way to the Nando's in Sunninghill to purchase the Nando's meal for my family. This is evident that I was sincerely intent on completing a purchase at Nando's instead of the frustration caused by Gardner and Sharon. The final value of the invoice at Nando's Chilli Lane was almost double that of the invoice from Nando's at 90degree in Gallor Manor. This clearly confirms how many items Gardner left off my order. My order at Nando's Chilli Lane was approx R800.

I called the Nando's call centre to complain about my experience. I was assured that the complaint will be investigated and that I will receive feedback from a Regional Manager. Needless to say, I am yet to receive a phone call from a Manager to address the horrific experience I had with Gardner and Sharon.

I explained to the call center agent that I spend an average of R2500 per week on Nando's food and it is disappointing that Nando's does not have any interest in resolving a simple problem for customer who spend an average of R10,000 per month at Nando's

It was clear that Sharon racially discriminated me when she was speaking to me and that Gardner captured my entire order intentionally wrong.

The experience I had at Nando's Chilli Lane was amazing. The teller took down my order and confirmed the order before printing the invoice >>> the way it is always done at Nando's unless the tell is Gardner or the manager is Sharon!!!!