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SAKHILE S

1 reviews | Active since May 2015

02 May 2017, 11:35

Racial **************

<p>We arriaved at Nando's Jean Crossing (Centurion) last night to find the doors closed but there were still people inside eating. Initially we thought the doors were faulty and we waitied at the door. The staff at Nandos saw us at the door and ignored us. The people inside were told to use another door to exit the place. We stood at the door for a few minutes while we were ignored and not told what is happening. It was only after a white couple also came to the door that the staff members came. Even when the lady got to the door she only addressed the white couple and informed them that they were closed for the night and didnt even bother to talk to us. This is unacceptable, I pay the same amount for service as other races but don't get the same treatment.</p>

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Replies (1)
Nando's
Nando's's reply02 May 2017, 17:44
Official

Dear Sakhile

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (encluding public holidays)