Query regarding quarter chicken Piece selection policy at Montana Drive Thru Nando’s

Dear Nando’s Customer Service,

I wish to bring to your attention a recurring issue my partner and I have experienced at the Montana Drive Thru Nando’s branch. On several occasions, when we have ordered quarter chickens and expressed a preference for the leg piece, we have been informed that we are not allowed to select two quarter legs. However, during our most recent visit, my partner specifically requested a quarter leg but was instead served two quarter breasts. It appeared the cashier simply selected any available pieces without regard for our preference.

If your policy truly prohibits the sale of two quarter legs in a single transaction, I am puzzled as to why two quarter breasts may be provided instead. Furthermore, it would be reasonable to expect the option of mixing pieces rather than being given two of the same piece against our expressed wishes. This inconsistency in service is concerning, particularly as we have not encountered this issue at Gezina Nando’s, where our preferred pieces have always been honoured without any difficulty.

Could you kindly clarify whether this is in fact the established policy at Montana Drive Thru Nando’s? If so, please note that, moving forward, my partner and I will be placing and paying for our orders separately to ensure we receive the pieces we prefer.

Your attention to this matter would be greatly appreciated.

Kind regards,

Dissatisfied Customers