TM
Tania M

1 reviews | Active since Nov 2016

01 Nov 2016, 06:02

Quality of Food

<p>Absolutely shocked at the poor quality of chicken served from Nandos. I had ordered the pulled chicken sandwich with wedges,and a few hours after my meal, I am now suffering with dia****a! The chicken must have been off,or developed some kind of bacteria, however i cannot believe such a franchise does not take pride in ensuring all their meats are stored properly and checked if it's still fresh for the public to consume. I was a ***** of nandos,but never will I go back. worst experience iv had to date.</p>

0
Replies (2)
Nando's
Nando's's reply01 Nov 2016, 09:52
Official

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.


We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.


PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)

TM
Tania M's update01 Nov 2016, 13:51
Reviewer Update

Furthermore to add to my experience from Nandos food quality,I have received a phone call from Nandos customer care team ,but whenever I pick up,the call gets dropped? Is this a joke?....I have had to pay R380 a doctor's consultation,and a further R450 for medication to treat my dia****a caused by food poisoning, and all I get is the line dropped when I answer,this is unacceptable! I have had to be booked off from work because of a situation that Nandos has put me in,and this is the compensation and treatment I receive?...angry and upset I will make it known to the public,the type of customer service received from Nandos customer care team.