FP
Farieda P

1 reviews | Active since Jul 2018

27 Jul 2018, 14:16

PUTRID STAFF AND MANAGEMENT

I have never ever received such putrid service in my life!!!!!!!!!!!! I phoned ********** 191 and placed an order for 2 quarter chicken and chips with 2 garlic rolls, my order number arrives by sms along with it is time to collect the order 13.10PM @ Nando's Long Street. I arrived there before 1PM, at 1:15 i asked if someone could check up on my order and the cashier at the till IGNORED ME BLATANTLY IGNORED ME!!!!!!!!!!!!!!!!!!! 1:20 i asked to speak to a manager, guess what!!! i see her shaking her head at the waiter saying "NO" she will not be coming. Please hire new staff that is willing to assist and have customer service. I WILL NEVER EVER EVER GO BACK TO NANDOS LONG STREET! YOU NEED NEW STAFF!

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Replies (1)
Nando's
Nando's's reply27 Jul 2018, 17:31
Official

Good day Farieda

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays