RT
Riaan T
1 reviews | Active since Mar 2018
23 Aug 2019, 18:03
Poor value for money
On Thursday 22 August I purchased 1/4 Lemon and Herb chicken + a side of Peri-tatoes + a side of roasted vegetables at Nando's Sandown Retail Crossing in Sunningdale. I asked for the breast piece (like I've done before), but received an anorexic looking drum and thigh piece with little meat on it. The box of roast veg was only 1/3 full (compared to a usually full box). Because I arrived home late, I didn't want to get back in my car to return it, but took pictures of the poor excuse of a meal. I didn't get my money's worth like previous times and this will most likely make me not return to that particular branch...
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Replies (2)
Nando's's replyOfficial
24 Aug 2019, 14:34Good Day Riaan,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Nando's's reply24 Aug 2019, 14:34
Official
Good Day Riaan,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
RT
Riaan T's updateReviewer Update
29 Aug 2019, 16:59Dearest Nando's
What a pity nobody has the decency to reply with a direct response to address my issues. Instead I get a generic reply.
I went to get my replacement meal today and the assistant manager, Bongani attended to me.
I only asked for the incorrect items to be replaced and not the entire meal. This time I received the correct piece of chicken, but when I opened the box of roasted vegetables, it was again only filled one third full. I showed Bongani and he insisted that is the correct portion.IHeIalsoIsaid Nando'I increaseIItheIsizeIofIthe boIIand that'IIwhyIitIlooksIunderfilled. I told him every previous purchase I made the box was full. He argued with me. I hate being "accused" of lying! I pushed the food back and walked out.
Nando's have now lost a customer due to poor portion size, grossly underweight chicken and a mediocre attempt to resolve my issues.
What a pity nobody has the decency to reply with a direct response to address my issues. Instead I get a generic reply.
I went to get my replacement meal today and the assistant manager, Bongani attended to me.
I only asked for the incorrect items to be replaced and not the entire meal. This time I received the correct piece of chicken, but when I opened the box of roasted vegetables, it was again only filled one third full. I showed Bongani and he insisted that is the correct portion.IHeIalsoIsaid Nando'I increaseIItheIsizeIofIthe boIIand that'IIwhyIitIlooksIunderfilled. I told him every previous purchase I made the box was full. He argued with me. I hate being "accused" of lying! I pushed the food back and walked out.
Nando's have now lost a customer due to poor portion size, grossly underweight chicken and a mediocre attempt to resolve my issues.
RT
Riaan T's update29 Aug 2019, 16:59
Reviewer Update
Dearest Nando's
What a pity nobody has the decency to reply with a direct response to address my issues. Instead I get a generic reply.
I went to get my replacement meal today and the assistant manager, Bongani attended to me.
I only asked for the incorrect items to be replaced and not the entire meal. This time I received the correct piece of chicken, but when I opened the box of roasted vegetables, it was again only filled one third full. I showed Bongani and he insisted that is the correct portion.IHeIalsoIsaid Nando'I increaseIItheIsizeIofIthe boIIand that'IIwhyIitIlooksIunderfilled. I told him every previous purchase I made the box was full. He argued with me. I hate being "accused" of lying! I pushed the food back and walked out.
Nando's have now lost a customer due to poor portion size, grossly underweight chicken and a mediocre attempt to resolve my issues.
What a pity nobody has the decency to reply with a direct response to address my issues. Instead I get a generic reply.
I went to get my replacement meal today and the assistant manager, Bongani attended to me.
I only asked for the incorrect items to be replaced and not the entire meal. This time I received the correct piece of chicken, but when I opened the box of roasted vegetables, it was again only filled one third full. I showed Bongani and he insisted that is the correct portion.IHeIalsoIsaid Nando'I increaseIItheIsizeIofIthe boIIand that'IIwhyIitIlooksIunderfilled. I told him every previous purchase I made the box was full. He argued with me. I hate being "accused" of lying! I pushed the food back and walked out.
Nando's have now lost a customer due to poor portion size, grossly underweight chicken and a mediocre attempt to resolve my issues.