Poor taste

i visited your branch at maponya mall ,I had chosen to sit on the top floor .upon arriving it was dirty not cleared at all I was met by a waitress who directed me to a table that was cleared had to wait for it to be cleaned the restaurant wasn't even that full. I placed an order for quarter chicken and chips for my wife and I ordered full sized giblets .my order didn't take long when it arrived I tasted the food the first time the sauce was warm .my wife tasted swell and found that it was cold ,I tried swell again found that the one giblets I had it was still frozen I mean frozen and covered by the sauce to try and eliminate the cold giblets. I requested the waitress to explain she just went to her manager ,the waitress came back alone with no manager and said they could warm up the food for me again .I refused and asked for a manager .the manager just came and said I could order anything but I will be charged for the price of the giblets the is after I also ordered a quarter chicken. I found it rather wrong and poor from a manager my bill wasR 89 including drinks the manager didn't even take into consideration that now I was been delayed to also rushed through hence closing off