LN
Lungile N

1 reviews | Active since Jun 2016

15 May 2018, 19:19

Poor slow service

The Nandos in Lenasia just Outside Trade route mall offers the worst possible service.we made an order via drive thru and we were sent to the chilli bay to wait for our order.how ever we waited 20mins while other cars came and left with the orders in less than 10mins.all we wanted was a half chicken with a salad and chips.we had to go to the window again to still ask for the order and it was still not ready.im not sure wether we were discriminated against coz we were the only black clients at the drive thru at that time hence we got the lowest form of service.this is the second incident i have encountered at that very same nandos and i will not be buying there anymore along with anyone i know personally

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Replies (1)
Nando's
Nando's's reply16 May 2018, 12:20
Official

Good day Lungile

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

Daphney Ramadumetjo

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)