Poor service/money wasted

Tonight we purchased Nando's at N1 City. After ordering and having to constantly repeat ourselves and eventually paying we notice that they got our order wrong on the slip. We let it go, benefit of the doubt. We then go to the collection window and get told immediately to park in the parking as they not done. We wait about 10 minutes for them to come out and tell us we have to wait 30 minutes as it's all Frozen????? We then had to change our orders and feel like we didn't even get our monies worth.

This is a terrible experience and I will never purchase there again. The likelyhood of Nando's actually responding is poor but I hope it helps others avoid such disappointment and just poor service.