1 reviews | Active since Aug 2020
Poor Service & NOT meeting Cleaning/Housekeeping Standards
I was visiting Nando's Menlyn for the very first time on Saturday(20/03) at 17h45 to purchase food and enjoy a sit down meal. We waited a while for the our order and by the time the waiter arrived she brought a half a chicken with a Special order sticker on. The actual order was Lemon & Herb and the waiter rectified it. I have called the Manager and he conveyed his apology. However when we left we first went to wash our hands at the basin provided. We were shocked and greeted with: 1) NO dustbin provided for the paper towel/tissues and all clients including myself left it on the counter next to the basin. 2) Pieces of paper/tissues were lying on the Floor. 3) Manager's office door was left open and the housekeeping was dirty/untidy. Generally the Housekeeping/Cleanliness/Hygiene of this Nando's is really disappointing. PLEASE sort out these issues asap. It's NOT surprising the unacceptable appearance of the manager's office is a reflection of the outlet as well. I would love to share the pictures I've taken. I will NOT go back to this outlet in a hurry.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)