POOR SERVICE Nandos Canterbury Crossing.
<p>Dear Customer Service Team,</p> <p>Takeaway location: Nandos Canterbury Crossing,</p> <p>Reference: chk 4158</p> <p>Where: Nandos Canterbury Crossing</p> <p>To explain in more detail I Placed and order online as per norm, however incorrect delivery was made. I then called (cost to me) the store and asked to speak to the manager where I went though the order with Francis (the manager) on the line. The drink delivered was incorrect to the order made two rolls were missing from two combo meals as highlighted to the manager. Initially the store manager was not apologetic about the error and started advising me how I should check the order before the driver leaves in which I found appalling as the onus lies with the store to get the orders right in the first placed. In addition to this Francis as a manager did not even acknowledge that our company is listed with them as we order from them on a regular basis and this did not happen for the first time, he just deflected and said he is usually not onsite and does not check the orders opposed to coming taking responsibility and giving a solution.</p> <p>The lack of ownership and responsibility took in this regard made the overall customer service level ridiculous and poor.</p> <p>I rate awful service from a brand like Nandos in which I love, is quite disappointing. This happened on June 3rd, 2016</p> <p>To resolve this issue I would like you to Take action against that branch and get competent people to represent their brand for this not to happen.</p> <p> </p> <p>Yours faithfully</p> <p>Themba Khanye</p>
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)