iK
imran K

1 reviews | Active since Jun 2013

01 Nov 2015, 21:19

poor service from nandos rosmead

I drive past two nandos to go to this specific nandos in rosmead.<br> <br> When I finished ordered my food all tables that were available was not cleaned so I ended up removing the plates from my table as there was no staff cleaning tables.<br> <br> When I got my food the milie was not like I wanted it and the lady was unhelpful. No knives and forks given to eat with had to request and then still wait.I ordered a special drink that they offer at this specific branch and thay only came after my meal was done and after I had to ask 3 times.<br> <br> During all this time the tables had still it been cleaned with the plates I moved to the next table.<br> The drinks finally arrived and wasn't even made correctly <br> <br> Normally this nandos has top class service but not tonight.<br> <br>

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Replies (1)
Nando's
Nando's's reply02 Nov 2015, 11:35
Official
Hello imrank,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***