poor service

Normally I don't go to the new market store as their service is normally poor, I went past there today because I saw there were no customers there ... sadly I was disappointed once again..firstly I had a problem placing my order, then when I went to the drive through collection I had to wait extensively, eventually I tried to get someone attention but was simply ignored .I then went inside the store and still got ignored ..I then asked for my money back that cost me another wait because the person that was supposed to give my money back simply disappeared .now I can understand if the store was busy, but there was not a single customer there I then went to their survey site, which was offline im done with nandos