DM
Dimakatso M

1 reviews | Active since Dec 2015

24 Feb 2018, 11:12

Poor service delivery

I'm so disappointed yesterday I went to Nando's in east rand mall after work and ordered take away of 2 quarter chicken meals and 4 nandos rolls and specifically asked for breasts to my surprise when I got home there were no rolls and they gave me legs and not what I asked so it was already late at night so I couldn't exactly drive back from Tembisa to East rand mall to fetch rolls that were supposed to be added on my order so I paid for rolls I didn't get.

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Replies (1)
Nando's
Nando's's reply25 Feb 2018, 11:44
Official

Good Day Dimakatso

Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.

Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.

All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.

Kind Regards,

The Nando's Customer Care Team