SN
Sugan N
1 reviews | Active since May 2014
11 Feb 2021, 11:22
Poor Service Commitment from Nandos
Good Morning
I placed an order at 18.40pm yesterday (10/02/2021) on the Uber Eats App. I kept on getting notifications that my order placed is delayed. At around 20.00pm I get a message to say the store is closed. My order was not delivered and I was advised around 20.30pm to cancel my order on the Uber Eats App. This was totally unacceptable as i came home late from work and most importantly I had to make alternative arrangements for food since my wife was hungry being pregnant!! Someone should be held accountable for this...!
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Nando's's replyOfficial
11 Feb 2021, 13:38Dear Sugan There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: ***Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,
Nando's's reply11 Feb 2021, 13:38
Official
Dear Sugan There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: ***Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,