J5
Jay 567
1 reviews | Active since Mar 2021
18 Mar 2021, 11:49
Poor service at Nandos!!!!!!!!!!!!!!!!!!
There have been continuous complaints from me to Nandos in Sasolburg about getting wrong orders all the time and missing out things from my order. They call to apologize and then that's it! I place an order again and its just a repetition and it goes on and on. There is no contact details for head office and no one to make sure that this never happens again. I pay for a delivery and then i have to drive back out to rectify the order! This is unacceptable!!!! I pay R80 for a vegetarian salad that looks amazing on the website and get a chicken salad that is the total opposite.
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Nando's's replyOfficial
18 Mar 2021, 13:54 Dear Jay There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: ***Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Nando's's reply18 Mar 2021, 13:54
Official
Dear Jay There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: ***Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)