1 reviews | Active since Apr 2017
Poor Service and Lack of Understanding by Manager
<p>I placed at an order at 15h09, and stated that I wanted the chicked well done, </p> <p>I was told 15-20min, </p> <p>I arrived at the Store at 15h30, and the order was not ready.</p> <p>There was no meals being prepared at that time, as the grills were empty. </p> <p>I called for the manager, who stated he ( Tabrez) did not know what happened, then stares at me blankly.</p> <p>I then notice that the staff, quickly put on the Chicken. </p> <p>I then call Customer Service and lodged a complainted. The Manager inists that the orders take between 15 to 20min. I told him that 20min had elapsed, however he could not comprehend this</p> <p>Within 2 minutes the staff tried to hand me the order, whereby the chicken, hardly was on the Grill.</p> <p> </p> <p>I left the order and went out of the store</p>
Dear Ritesh
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (encluding public holidays)
Dear Ritesh
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (encluding public holidays)
Dear Ritesh
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (encluding public holidays)
Dear Ritesh
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (encluding public holidays)
It has been more than 48 business hours since I telephonically lodged the complaint and there has no response.
It seems as though Customer Service is not taken as serious as you say
It has been more than 48 business hours since I telephonically lodged the complaint and there has no response.
It seems as though Customer Service is not taken as serious as you say