Poor service and lack of communication by Nandos

We had a terrible experience at Nando's ALZU Petro Port.

We stopped there two weeks ago to get some lunch on our way back home from holiday and had a terrible experience.

We ordered a chicken, haloumi and avo boujee bowl. The bowl came less than half full and had NO Haloumi. I sent Nandos photos of this and received NO RESPONSE from them and it is two weeks later. I paid over R70 for such a small amount of food, the rice didn't even cover the base of the bowl, and the food barely reached halfway in the bowl. I requested some redress and a refund for this lack of food but didn't even receive courtesy of a response from Nandos.

We also ordered a kiddies strips and chips. I asked for plain. I got strips smothered in sauce. My twin girls would not eat this so they went hungry.

Unfortunately for us, we were on the road when we saw this and had no ability to turn around to return the food.

I thought that Nandos positioned themselves as a better restaurant with exceptional customer service, yet they haven't even bothered to reply to my email, sent an hour after the incident two weeks ago. Clearly Nandos is no different.

The least that Nandos could do is give me a refund for the lack of food received and a courtesy email.