NV
Naidoo V

1 reviews | Active since Jul 2012

13 Feb 2016, 23:54

Poor service and flies in store

Good day, to whom this may concern:<br> <br> I am very disappointed in the type of service received at your Centurion Jean Avenue branch.<br> <br> Secondly the staff need training on \The Entertainer\" voucher procedures.<br> <br> Thirdly this store lacks customer service.<br> <br> Fourthly, flies roam this store - difficult to eat when the flies are disturbing you. This is also a health hazard.<br> <br> Fifth, I saw the staff put back a piece of chicken a customer brought back onto the grill. I was shocked by this.<br> <br> What is going with Nando's branches??? On this day I first visited your branch at Eldoraigne, the manager and staff refused to accept the vouchers by \"the Entertainer\". The staff initially were clueless about the vouchers and the manager was very rude.<br> Nando's Eldoraigne<br> 1031 Saxby Ave<br> Centurion, Gauteng"

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Replies (1)
Nando's
Nando's's reply14 Feb 2016, 11:15
Official
Hello VNAIDO,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)