Poor service and bad management

Last week Thursday (24th Dec) my wife placed a phone order at 19:50, the order was CONFIRMED and we were told it would be ready in 15min. I arrived at Nandos at 20:15 (gave them some extra time to prepare our meal as i know it can get hectic on christmas eve). Pbelo served me and I was informed that the order had been placed incorrectly, that i would need to wait 30min for the rest of my order to be completed as they were very busy. Whoever CONFIRMED my order did not place it correctly (What is the point of confirmation??). Irefused to pay for an incomplete order, because by the time the rest of the order would be complete the food would already be cold. To make matters worse, the person who answered the phone and took my order was aware of the mistake she made but did not have the decency to come forth and apologize for her mistake, neither did management. I had 6 people to feed, you guys at Nandos Vincent really let me down.<br> <br> I left my details on the slip for the manager to phone me, but up until now nobody has. I've been a weekly customer at Nandos Vincent since having moved to East London. I expected to be treated better than this.<br> <br> Dont phone me. I will not answer.