1 reviews | Active since May 2020
Poor Service
I placed an order on the Nandos App to collect at their Vryburg restaurant, when i got to the store around 17:45 on the 27th April 2022 and tried to pay using a Wicode for a R100 the cashier took my voucher pin and there was a difference of R22 that i had to pay in however when i handed the cashier my bank card she said they no longer mix vouchers with card payment and asked for cash which i did not have, she then called the manager on duty Jaden who basically repeated what the cashier had said. I then asked for the transaction to be cancelled and asked for my voucher back, Jaden then fidled with the POS machine then said voucher pin had been reversed and i could use it at a later stage, i then left the restaurant without my food hungry and went and got my supper elsewhere... on the 28th i placed an order on th App again at Nandos Kimberley when i tried redeeming my voucher i was told that it was invalid as it has been used at the vryburg restaurant.
I called Vryburg same time while at the kimberley restaurant and was told Jaden was unavailable and was given the manager on duty whose name i cant recal, i gave him my story and he took my name and number and promised to call me back which he hasnt done, today is the 29th ive called the restaurant 7 times trying to get feedback and every time i am put on hold.
I am ok with taking my business elsewhere if Nandos isnt about customer centricity but can they refund me my R100 please, i have wasted airtime on countless calls and petrol driving from my home to the restaurant for an order i never got this is totaly unacceptable
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)