POOR SERVICE

I am extremely disappointed with the service I received from NANDOS Sandton City today. My ETA for delivery was 12:25 for an order i placed at 11:30. 13:00 I still hadn’t received my order. I called the Store and I was told the driver left the store before 1pm and he just dropped off my order, but I still couldn’t track his Whereabouts on the app. I took it upon myself to use MY petrol during working hours to drive to the store. I got to the store and I was told the driver just left I should go back to meet him there. I refused and told the lady assisting me that I’m not going to leave the store without my food. I had to wait another 45-50min (office hours) to get the food . I was then informed the driver had to go back to the office to get the food so I won’t be getting my delivery fee back. When I got to the office the Receptionist told me no one dropped off anything /came back to fetch anything. My PeriTato was extremely DRY I asked for extra source on my chicken and that was not done as well