1 reviews | Active since Feb 2015
Poor Service
<p>Last night at 7pm i has called the Howick Nandos and placed an order. I was informed that the order will take 8-10 minutes to be prepared. I arrived at the store at 7:20, paid for my order and only recieved my order at 7:40! I asked the manager,who was doing the orders at the time, what is the point of me calling to order if my order is not ready for collection when i got there and all i got from her was "Sorry about that, I'm busy putting your order together now". Upon recieving my order, i had found that the wedges i have ordered was cold, which i took back and was given "new/fresh" packet of wedges, which was cold as well. As far as i know, if food is prepared whilst i was waiting t should be hot and i would not be able to eat it due to the heat, however i could easily eat the wedges as i recieved it.</p> <p>So what is the point of having a call and collect system if i could have just went into the store, placed an order and waited 20 minutes like i have for my order. this is poor service.</p>
Dear Name,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
Dear Name,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)