1 reviews | Active since Oct 2016
Poor service
<p>I was extremely unhappy with the service I received at Nandos OR Tambo last night. After waiting for what seemed like hours to get our order, we were told they are out of chicken which we had ordered. It was an inconvenience after waiting for so long. To make matters worse the manager by the name of Bongani, was very rude and almost throw my money back at my face, he didn't even apologize for the inconvenience. When we asked what alternative we could get he said there are wings, we asked if we could order that and he didn't take our order and was very happy to give us back our money as if we were an inconvenience. This was very odd because there were customers who came after us and they were getting their orders (chicken). Very bad for nandos to offer such poor service and have employees who are rude, and evidently not trained on customer care.</p>
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)