SM
Shana M

1 reviews | Active since Feb 2015

28 Aug 2016, 19:55

poor service

<p>I ordered supper for my kids, the food came over an hour late. The order was not even complete. I tried calling over 30 times but no answer. The rice had absolutely no taste. ...it was just plain boiled rice......my kids landed up falling asleep with no supper....the driver went back to the shop to pick up the remaining food, but only came back after 20 minutes....this service was terrible...I am disgusted with the pathetic service....</p>

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Replies (1)
Nando's
Nando's's reply30 Aug 2016, 16:32
Official

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. We do apologise for the delay in response, due to a technical error. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***