POOR SERVICE

Dear Sir / Madam,

I am writing to you to raise an issue about your poor service

The issue that I have experienced was: I called the call centre and placed an order at 10:20am, the consultant was very poorly responsive and after telling her that I needed a chicken burger she kept on asking me whether I want a leg or breast piece in the burger. How does that make sense. I confirmed my order and amount with her thrice. I had order a spicy rice & chicken strips (Packed seperately) for R 47 and a chicken burger with chips for R 57 that totals to R 104. I confirmed with her on the amount of R 104. I received a text message saying that my order has been placed and will be delivered at 11:10 am. My order did still not come through and I contacted the call centre twice to query and they told me that the driver is on the way. The driver had come in at 11:30 am with cold food. When I checked my slip the call centre agent had order R 35 Spicy Strips and R 27 rice that now made a R 47 meal total up to R 62. My new amount owing was R 119. I did not say anything to the delivery guy and I paid as requested. I am very upset I was extremely hungry and all I got was poor service, what if I did not have any extra money on me?. I always order from Nandos and this is the first time I am going through something like this. I am very disappointed.

It occurred on: 17/10/2018