1 reviews | Active since Jul 2016
Poor Service
Today Friday 10th November 2017, I called Nando's EpsomDowns around 10:30 to place order for my manager and his business partners at our Dell office in Bryanston. I called Nando's and some lady took my order. I ordered 2 chicken platers, 10 wraps and 3 3lt cold drinks and specifically asked the lady that my order should be delivered at 12pm, she then confirmed my order and accepted that I will receive my order at 12. At 12:05 my order was not delivered and my manager was already asking about his lunch as they were already breaking for lunch at 12. I then quickly called Nando's trying to find out how far is my order and to my surprise no one answered and I thought maybe the store is busy hence they are not picking up. I tried for the second time until I called Nando's for the tenth time and they are still not picking up, their phone was just ringing and by that time it's now 12: 20, my manager is now furious as he now looks unprofessional infront of his guest and I'm so embarrassed as it seems to my manager that I only placed his order late. That's when I decided to go to Nando's myself and find out what's going on since I cannot get hold of them and still not received my order. When I got there it was now 12:40, I asked for my order and I was told that my order is still at the store waiting to be delivered. I then asked the cashier why is it even at the store as it should have been at the office at 12pm and the cashier could reply that's when I asked him to call the store manager for me. Oupa the store manager came...I explained to him what happened to my order and he was so unapologetic and told me that the store only opened st 11:30. That is not my problem whether they opened late or not, my issue is that whoever took my order over the phone should have explained before confirming my order that they are running late but instead she didn't and went ahead and took my order. Can you imagine how frustrated I was as I looked so unprofessional infront of my manager and his partners? On top of that the manager took this issue very lightly, he looked as if he didn't care. Once again, I am so disappointed with the service I received from Nando's .
Dear Ruth,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)
Best regards,
Dear Ruth,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)
Best regards,