LJ
Leverne J

1 reviews | Active since Oct 2015

13 Oct 2015, 11:42

Poor service

Goodday I visited the nandos Midlands mall 10/10 2015 @18:15 <br> I ordered a full chicken meal with exta sauce when I got home to eat with an intention of having a nice supper only to get home to a burnt dry bitter tasting meal.I attend the store the next day and I complained only to be told \ its not my fault its the kitchens fault"they said to me it was my job to check my meal before leaving.thats ridiculous honestly.they have dont care attitudes and if you try to complain to the manager they get annoyed with us complaining.its by far the worst customer service nandos ever an I am disappointed because everyone loves nandos but we treated very poorly.I wish they could improve there services as well as management team. """

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Replies (1)
Nando's
Nando's's reply13 Oct 2015, 14:16
Official
Hello Nookiee,

here's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)