1 reviews | Active since Jul 2014
Poor Service
Good Day,<br> <br> I was at your nandos in Sun City on Thursday night. Most horrible experience that I have ever had at Nandos. firstly we were served with paper plates, even though we placed our order at 21.39 and received our food before 10pm. We ordered a houlumi veggie Pita, which had 1 piece of houlumi. I had to go back to them and notify them about this, Yes they had given us extra pieces of houlumi, but our food was gone cold by then. The staff were in a serious hurry to close shop. when we sat down just after 21:40, they staff we resetting chairs and tables in a very noisy manner. They also increased the volume of the music which I had to repeatedly request for them to turn down. I have pictures of the time on the slip and the time that we got our food. Really disappointing experience, we had gone on holiday to relax and enjoy time away from the hectic work stresses, yet had to have this terrible experience. Nandos really needs to look at their customer service!
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***