Poor quality of food

on the 24/09/2018 when to Nandos Leaping Frog to buy a full chicken, in the evening as we trying to have Dinner we discover that the chicken is uncooked. The next day we notified Nandos of the incident and received the following reference to the complain.Nando's Mobile Number Verification: CAS-232157-R5G7W0 Nandos: ********** 000438. We waiting for them to call. On the 04/10/2018 resent the email as still no one contacted us. On the 05/10/2018 a consultant calls and advice that we have to give them the chicken back. After 2 weeks we supposed to keep the food in the house we took the liberty of sending picture the day we logged the complain and still keep the chicken for a few days. We do not appreciate the miss treat at all. The reason I did not go to the store because am not trying to create problems I love Nandos and will not stop buying it but they should treat me fairly as well.